سياسة الخصوصية

This Privacy Policy (“Policy”) explains how Auto (the “App,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our platform to manage vehicles, book car services, shop for products, use the in-app wallet, and related features.

By using the App or creating an account, you agree to the practices described in this Policy. If you do not agree, please do not use the App.

1. Who we are

Auto is a smart automotive platform that lets you manage vehicles, request maintenance services, purchase parts and accessories, track orders, receive reminders, and contact support through the in-app Help Center.

2. Information we collect

Depending on how you use the App, we may collect:

• Account and identity data: full name, phone number, email address, password (stored in hashed form), date of birth, gender, nationality, ID number (if provided), and profile photo.
• Verification data: one-time passwords (OTP) sent by SMS to verify your phone number or reset your password.
• Social sign-in data (if used): identifiers linked to third-party accounts (such as Google, Apple, or Facebook) when you choose to connect them.
• Address and location data: delivery or service addresses, including city, area, and geographic coordinates when you provide or allow them, to determine service and delivery coverage.
• Vehicle data: brand, model, type, year, mileage, VIN, photos, and related vehicle reports.
• Transaction and commerce data: basket contents, orders, coupons, wallet history, selected payment method, and transaction details needed to complete payments (we do not store full card numbers on our servers when payments are processed by payment gateways).
• Service and support data: service requests, reminders, help tickets, and in-app notifications.
• Device and session data: push notification token (FCM), login IP address, last login time, and authentication session tokens.
• Emergency contact (if provided): name, phone number, and relationship.
• Preferences: language, marketing, SMS, and push notification settings.

We may also collect limited technical information about App usage to improve performance, reliability, and security.

3. How we use your information

• Create, manage, and verify your account.
• Provide booking, shop, wallet, reminder, and notification features.
• Process payments and wallet recharges through authorized payment providers.
• Determine service and delivery areas using address and location data.
• Send important operational messages (such as order status or OTP verification).
• Send marketing or promotional messages only with your consent; you may opt out at any time in App settings or preferences.
• Respond to support requests and improve service quality.
• Protect the App against fraud, abuse, and security threats.
• Comply with applicable legal obligations.
• Enable you to export your data or deactivate your account when requested through the App.

4. Legal bases for processing

We process your data to perform our contract with you (providing the service), based on your consent where required (such as marketing messages or location access), for our legitimate interests in operating, securing, and improving the platform, and to comply with law where applicable.

5. How we share information

We do not sell your personal information. We may share limited data with:

• Service providers: such as SMS delivery (OTP), push notifications, hosting, and technical tools required to operate the App.
• Payment gateways: to process payments and recharges under their security controls.
• Workshops or service partners: as needed to fulfill maintenance or delivery requests (for example name, phone, address, and relevant vehicle details).
• Legal authorities: when required by law or to protect our rights or user safety.

Third parties acting on our behalf are expected to handle data appropriately and only for the stated purposes.

6. Location data

We may use location or addresses you provide to show available service areas, schedule visits, and arrange delivery. You can deny location permission in your device settings; some features may be limited if location or address data is unavailable.

7. Payments

Payments are processed by third-party payment providers. We receive status confirmations and transaction identifiers needed to manage your order and wallet. Please review the payment provider’s terms when completing a purchase.

8. Notifications

With your permission, we may send push notifications or SMS related to your account, orders, reminders, or offers. You can disable non-essential notifications in your device or App settings.

9. Data retention

We retain your information while your account is active, as needed to provide the service, or to meet legal, accounting, and fraud-prevention requirements. When you deactivate your account or request deletion, we delete or anonymize personal data within a reasonable period, except where retention is legally required.

10. Your rights and choices

• Access and update your profile information in the App.
• Export a copy of your data using the in-app data export feature (where available).
• Deactivate or request deletion of your account from account settings in the App.
• Manage marketing and notification preferences.
• Withdraw location or notification permissions in your device settings.

For privacy requests or questions, contact us through the in-app Help Center.

11. Security

We apply reasonable technical and organizational measures to protect your data, including encryption in transit where applicable, access controls, and account authentication. No online system can be guaranteed to be completely secure.

12. Children’s privacy

The App is intended for users aged 18 or older (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided data without appropriate consent, contact us through the Help Center so we can delete it.

13. International transfers

Your data may be processed or stored on servers or with providers in countries other than your country of residence. Where this occurs, we seek appropriate safeguards consistent with applicable law.

14. Changes to this Policy

We may update this Policy from time to time. We will post the updated version on this page with a revised “Last updated” date. Continued use of the App after an update constitutes acceptance of the revised Policy unless applicable law provides otherwise.

15. Contact us

For questions about privacy or your personal data, please contact us through the Auto in-app Help Center.